Final Thoughts

I am currently involved in selling our family home now that my kids are gone and we no longer need a large house. The process of dealing with listing agents and real estate sales people has sparked a number of articles about customers service and understanding who the customer really is within our newsletter/website. The qualities needed can be effectively transferred to other than steel buying and selling decisions that exist in the rest of our day to day lives.

I used to tell new steel salespeople as I was training them that they need to think of their job function of being no different than that of a brain surgeon. In other words, be (or become) a top professional in your area of expertise and don’t just be that person which relies on price, price, price as their only guiding principle. Your professionalism brings value to the table. This is why we conduct steel training classes to assist in the learning process by gaining new information and experiences.