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    Shipping and Logistics

    CSX Operating Changes Disrupt Rail Shipping

    Written by Sandy Williams


    Shipping complaints about CSX Transportation have prompted the Surface Transportation Board to write to CSX President and CEO E. Hunter Harrison to express their concerns.

    According to the Board, shippers are complaining that CSX rail service deteriorated markedly in second-quarter 2017, coinciding with significant operational changes at the company. The Board received a number of complaints of longer and unpredictable transit times, loaded and empty rail cars sitting at yards, unreliable switching operations, and inefficient car routings. Delays were especially noted resulting from CSX congestion at “critical gateways” in New Orleans and St. Louis.

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